WRV always aims to process and ship orders within a timely matter. Please allow 2-3 business days in addition to ship time for processing and handling (additional for holidays); orders may not be shipped out the same day that they are placed. If orders are requested for Express Shipping, WRV is not responsible for Mail Carriers not delivering on time or for inclement weather. WRV does not issue refunds for Shipping.
For expedited shipping please specify under "Comments or Notes" and you will be contacted about any changes to shipping charges. Some products cannot be shipped to international destinations so please submit a message to us from the About page if you would like to discuss international ordering options.
RETURNS/REFUNDS & EXCHANGES
WRV offers 60-day return or exchange on most products. Original sales receipt or pack slip is required for all returns and exchanges.
To return or exchange an item without an original sales receipt or pack slip, a valid photo ID will be required and recorded at the time of the return. Wave Riding Vehicles reserves the right to limit returns or exchanges regardless of receipt.
• All returns and exchanges must be new, unused and unwashed, in the original packaging and contain all original parts and accessories.
• Returns with an original sales receipt or pack slip will receive a refund for the item returned* based on the initial form of payment.
• Gift Cards and Gift Certificates are non-refundable.
• After 60 days, exchange only
• WRV will not refund original shipping costs unless an incorrect or defective item was shipped.
• If you've requested an exchange, we will waive the standard shipping fee on your new order if it is shipping to the US.
• Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed. We will contact you once it is processed.
• If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
TO RETURN OR EXCHANGE: Contact WRV, Email firstname.lastname@example.org, or call (757)422-0423. You will be sent a packing label to cover the cost of return shipping.
Discount Code sale offers Exclude Camps, Lessons, Gift Certificates, and previously marked-down items (Sale Collection). Email promotions are limited time offers, limit one per customer, and excludes camps and gift cards & certificates.
WAVE RIDING VEHICLES respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
For in-store return policies please contact your local shop